Please read these terms carefully, and print and keep a copy of
them for your reference.
When you place an order with us, you are buying a good or goods (peruvian tack and apparel) available or not in stock, for that, you will have 2 cases:
1. Making a contract with us
- Good(s) that you bought are in stock:
In this case, you will receive your order according the time of shipping and delivery.
- Good(s) that you bought are not in stock:
In this case, your order will be ready to ship in the following ranges:
- Saddles & Side Saddles: 10 – 15 business days;
- Headgear & Bosals: 8 – 13 business days;
- Bits: 3 – 5 business days.
- Accessories: 3 – 8 business days;
- Apparel: 5 – 10 business days.
Because we sell in our local store and fairs we can’t guarantee the availability of goods in the moment when you place an order. For that if you are agree with the ranges in case your order good(s) aren’t available, please go ahead with your order and payment.
However if you are hurry about your order, please contact us before you place an order, then we will send you an e-mail to confirm that we have the good(s) in stock or the exact time that it will take you can receive it at time.
2. How to place order
Please check the next link for more information: How to place an order
For retail orders, we only accept payment trough PayPal and credit cards trough PayPal as well by the moment.
For wholesale orders, we usually take payment trough bank wire transfer, however we could take PayPal after we made a agreement.
4. Shipping and Delivery
We meanly work with United Parcel Service (UPS). For now we only offer the following kind of service: UPS Worldwide Express Saver
Also sometimes we work with Postal Service but for only some countries.
Shipping charges will be showed in the checkout process and they will be updated according UPS fees were updated as well.
Goods will be shipped after 3 – 5 business days we have received your payment then you can expect to receive your goods within 5 business days at late after we have shipped them.
You will be able to track your package through www.ups.com with the tracking number of our shipment.
For custom purposes we usually declare lower good’s value then you will pay lower custom taxes in your country. However if you want we declare real good’s value let me know as soon as possible.
If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carriers. We will offer you the choice of a replacement or a full refund according your case.
Shipping insurance is optional but we only will offer a full refund in case of lost if you take it. It is 3 – 5% of the good’s value.
5. Cancellation and returns
This cancellation and return policies do not affect your rights when we
are at fault — for example, if goods are faulty or
This policy does not apply to the following goods, which are
exempt from the right to cancel:
- Custom made goods.
- Goods in different conditions which were shipped.
- Damaged goods for bad manipulation of the buyer.
You can cancel your contract before delivery, and up to 10 working days after delivery. To do this, please e -mail us or write to us. We will refund your money that paid for the good price or offer you a replacement according the case within 30 days.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own
expense. You are responsible for the risk of loss or
damage when you return goods, so you should take out
enough postal insurance to cover their value.
If you fail to do return the goods, we will collect them, and we will
charge you the direct cost of collection. If you fail to take
reasonable care of the goods before they are returned to us, and
this results in damage or deterioration, we will charge you for the
reduction in value.
6. Faulty goods
If there is a problem with the goods, please contact us to discuss the matter further.
If the goods are found to be faulty within a reasonable time after delivery, you may reject them and claim a full refund, plus compensation for your losses.
If a fault is found later on, or if you delay in making a complaint, you will still be entitled to a repair or, if a repair cannot be done without causing you significant inconvenience, a replacement. If
a replacement is not available, you may be able to claim a part or full refund of your money, plus compensation for any other losses incurred.
7. Changes to these terms
These terms were last changed on 22 may 2011.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders. If you have an account with us, we will notify if they are changed.